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Contacting us about Jammy monkey
Sending a message is the quickest way to raise a question or flag an issue with the site. Every message is read by the editorial team, not by a bot or an automated filter. The details you write into the form are used only to handle your enquiry and to improve the accuracy of the reviews on this website. Nothing you submit is sold, shared with third parties for marketing, or used to build a profile of your gambling habits.
The information you provide stays within the editorial team for as long as it takes to resolve your query. Once the matter is closed, the message is deleted from the active system. A record of the outcome may be kept for quality purposes, but it does not contain the original text you wrote unless you ask for it to be retained.
What to include in your message
A useful message names the specific page or review you are referring to and describes the problem in plain terms. If you are reporting an error in a review, include the game title or casino name as it appears on the site, and state what you believe is incorrect. If you are asking about a bonus or a withdrawal, mention the operator and the date you encountered the issue, but do not include passwords, card numbers or other sensitive account details in the message.
When the team needs more information, they will reply asking for it. Providing a clear description at the outset shortens the exchange and avoids back-and-forth clarification. If your enquiry concerns a specific transaction or account action, the team may need to direct you to the operator in question, as the editorial team cannot access or alter your account with any casino.
How the team uses your feedback
Feedback about the website itself is treated as a report on accuracy and clarity. A correction prompted by a reader message is checked against the available facts before it is applied. Where a review is updated following a reader report, the change is made to the live page and the correction is noted in the editorial records. This means a single message can improve the information that every later visitor sees.
Complaints about a casino operator are not investigated by this website. If your message concerns a dispute with an operator, the team will acknowledge it and may point you toward the operator’s own complaints process, but this site does not mediate between players and casinos.
Privacy and the form data
The form collects only what you choose to write. There is no tracking of your gambling activity tied to the message, and the team does not cross-reference your enquiry with any external database. You are not required to provide your real name to receive a reply; an email address is needed to respond, but it is not used for anything other than that reply. If you ask for your message to be deleted, the team will remove it without a detailed explanation being required.